Now the question: Was this American Airlines, or Miami? Fiasco, I mean

My friend Maria over at Sex and the Beach has a horrific tale of how she and her parents were stiffed from a flight to Hawaii. Read it at this link: sex and the beach: American Airlines Sucks

As it happened I saw her at a Meetup (Sorry, it was called a Freezup due to the weather) Monday night and was very surprised, as she had been on Twitter for several days enthusing about the coming trip to see her brother in Hawaii and have a big family Christmas. But there she was at Smith and Wolensky with Stoli helping to ease the pain of AA and MIA. Thank goodness she was amid a crowd of friendly social media icons and followers.

As I ask above, was this just American Airlines, or did this being Miami have something to do with a complete fiasco of customer service?